Frequently Asked Questions (FAQs)


Are the items sold on XT & Co authentic?

Yes. All items sold on XT & Co are brand new and unused and are sourced through verified European and U.S. off-retail luxury channels.
Each item is reviewed and verified prior to shipment as part of our sourcing and fulfillment process.

XT & Co is an independent retailer and is not affiliated with the brands sold.

Are the products new or pre-owned?

All products offered on XT & Co are brand new, unused, and delivered with original brand tags and packaging as provided by the supplier.

XT & Co does not sell pre-owned or second-hand items.

Why are prices different from traditional retail stores?

XT & Co operates outside traditional flagship retail structures.
By sourcing through established off-retail channels and maintaining a curated, limited selection, we reduce certain overhead costs associated with physical retail while maintaining strict sourcing and quality standards.

Pricing reflects this structure — not reduced authenticity or product quality.

Where do you ship from?

Orders are shipped directly from our European partners, depending on product availability and destination.
Shipping origin is selected to ensure secure handling and efficient delivery.

Do you ship internationally?

Yes. XT & Co offers worldwide shipping through trusted international logistics providers.
Delivery times and applicable duties or taxes are clearly shown at checkout.

Will I have to pay customs duties or taxes?

Customs duties and taxes depend on the destination country.
Where applicable, these costs are clearly indicated at checkout to avoid unexpected charges.

How long does delivery take?

Estimated delivery times vary by destination .

  • Express Shipping (EU & US ): 1–3 business days.

  • International Shipping (Other countries): 3–7 business days.

 Full details are available in our Shipping Policy section.
Once your order is dispatched, you will receive tracking information to follow your shipment.

What is your return policy?

XT & Co accepts returns in accordance with our return policy, provided items are returned unused and in original condition. Our return policy allows you to return items within 14 days of purchase for a full refund.

Full details are available in our Returns Policy section.

Who do I contact if I have a question or issue?

XT & Co remains your direct point of contact before and after purchase.

For any questions regarding products, sourcing, shipping, or returns, you can contact us at:

📧 Email: info@xtandco.com (We aim to respond to all inquiries within 24 hours.)
💬 Live Chat: For immediate assistance, please click the chat icon in the bottom corner of your screen.