RETURNS & REFUNDS POLICY

Last updated: 14 October 2026

At XT & Co., we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with this policy and any applicable consumer protection laws.

Nothing in this policy limits your statutory consumer rights.

1. Return Window

You may exercise your right to withdraw from an eligible online purchase within 14 days from the date you receive your order, without providing a reason, subject to applicable law.

To exercise this right, please notify XT & Co. within the 14-day period by emailing info@xtandco.com. Please include your order number and a clear statement of your decision to return the item.

After notifying us, you must send the item back without undue delay and no later than 14 days from the date you notify us of your decision to withdraw. We will provide the applicable return instructions and shipping information.

Other return rights or remedies may apply where an item is defective, damaged, incorrect, or does not conform to the order.

2. Return Eligibility

To qualify for a return, items should:

- Be returned in their original condition, without unnecessary signs of use.

- Include all original brand tags, accessories, and packaging provided, where applicable.

- Include proof of purchase or sufficient information to identify the order.

To protect the quality and integrity of our designer items, we ask customers to handle products only as necessary to establish their nature, characteristics, and functioning, as they would when examining an item in a physical store.

Customers may be responsible for any diminished value resulting from handling beyond what is necessary, as permitted by applicable law. The absence of original tags or packaging does not automatically eliminate statutory withdrawal rights.

We encourage customers to review product descriptions, measurements, and images carefully before placing an order. Our team is available to assist with product questions before purchase.

3. Complimentary Return Shipping – First Order Only

Return shipping is complimentary for a customer's first order only, subject to the eligibility conditions in this policy.

For subsequent orders, customers are responsible for the direct cost of return shipping when returning an item because they have changed their mind, provided these costs have been disclosed before purchase and the charge is permitted by applicable law.

XT & Co. will cover the applicable return shipping costs where required by law, including for items that are defective, damaged, incorrect, or otherwise do not conform to the order.

4. Return Shipping Options

XT & Co. offers complimentary standard shipping on all orders. This applies to the original delivery of your purchase and does not mean that return shipping is free for every order.

For returns where the customer is responsible for the shipping cost, you may:

- Arrange your own return shipment using DHL, UPS, or FedEx with tracking; or

- Request a prepaid return label from XT & Co.

If you request a prepaid return label, the following flat fees apply, where applicable:

- EU returns: €35

 - Non-EU returns: €65 or US$75, depending on the applicable return destination and the amount disclosed to you before purchase.

The applicable label cost will be communicated before the label is issued and may be deducted from the refund or charged separately, as agreed.

Returns should be sent using a tracked shipping service. Please contact us before sending your return so we can provide the correct return address and instructions.

These shipping arrangements do not apply where XT & Co. is legally required to cover the return shipping cost.

5. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact info@xtandco.com as soon as possible.

Please include:

1) Your order number.

2) A description of the issue.

3) Clear photographs of the item and its packaging, where possible.

Prompt notification helps us investigate and resolve the issue efficiently. Any request to contact us within 48 hours of delivery is intended to assist with this process and does not limit your statutory consumer rights or applicable legal claim periods.

We will review the issue and provide instructions for the next steps. Where an item is defective, damaged, incorrect, or otherwise does not conform to the contract, XT & Co. will cover the applicable return shipping costs and provide the remedies required by applicable law.

Depending on the circumstances and the applicable law, remedies may include repair, replacement, a price reduction, or a refund.

6. Return Authorization

To request a return or receive return instructions, please contact:

info@xtandco.com

Please include your order number and the reason for the return, if you wish to provide it.

We will confirm the applicable return address and shipping instructions. Please do not send a return to an address that has not been confirmed by our team.

Our return authorization process helps coordinate returns and does not affect your statutory right to withdraw from a purchase within the applicable legal period. If you have clearly notified us of your decision to withdraw within that period, administrative processing must not prevent you from exercising your rights.

7. Refunds

When you exercise your statutory right of withdrawal, XT & Co. will refund the payments received for your order without undue delay and no later than 14 days after being informed of your decision to withdraw.

As XT & Co. offers complimentary standard shipping, no original standard shipping fee will normally be charged. If any delivery fees have been charged, the applicable refund will be made in accordance with consumer protection laws.

We may withhold the refund until we have received the returned item or you have provided evidence that you have sent it back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed with you and permitted by law. Your bank or payment provider may require additional processing time for the funds to appear in your account.

If you selected a more expensive delivery option than our least expensive standard delivery method, the additional delivery cost may not be refundable, as permitted by applicable law.

For returns outside the statutory withdrawal period, any refund will be handled in accordance with the applicable legal rights and any additional return terms expressly offered by XT & Co.

8. Non-Returnable Items

The following items are generally non-refundable, except where applicable law requires otherwise:

-Gift cards: Gift cards are non-refundable except where required by applicable law.

-Items marked “Final Sale”: These items remain subject to any statutory withdrawal rights and legal remedies that apply, including rights relating to defective or non-conforming goods.

Items returned after use or with missing tags, accessories, or packaging may be subject to an assessment of diminished value, as permitted by applicable law. Such circumstances do not automatically eliminate statutory withdrawal rights.

Nothing in this section excludes or restricts any mandatory consumer rights.

9. Returns Processing Location

Returns are processed at our partner facility in Italy. The applicable return address and instructions will be provided after you contact XT & Co.

All return coordination is handled directly by XT & Co. Please contact us before shipping your item so we can help ensure that it reaches the correct facility.

10. Contact Information

XT & Co.

Avenida del Santuario de Valverde 11
28049 Madrid, Spain

Tax ID: ES53904765X
Email: info@xtandco.com 
Phone: +34 649 67 6802

For questions about returns, refunds, or product issues, please contact us using the details above.