XT & Co. Shipping Policy

Last updated: 15 October 2026

This Shipping Policy explains how orders placed at https://www.xtandco.com are processed, shipped, and delivered, including delivery estimates, shipping costs, and customs information.

1. Fulfillment Locations

Orders are fulfilled through our partner warehouses in Europe and other locations, depending on product availability and the destination country.

The fulfillment location may vary by item and order. Orders may be shipped directly from a partner warehouse to the delivery address provided at checkout.

2. Shipping Destinations

We ship to the destinations available at checkout.

If your country is not listed at checkout, please contact us at info@xtandco.com to enquire about delivery availability.

3. Shipping Costs

XT & Co. offers complimentary express shipping on all orders to destinations available at checkout.

No standard shipping fee is charged for eligible destinations. Any additional charges, if applicable, will be disclosed before you complete your purchase.

4. Processing Times and Delivery Estimates

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Our estimated delivery times are as follows:

• European Union: 4–5 business days.

• United States: 6–9 business days.

• Other international destinations: 6–9 business days.

These estimates include approximately 1–2 business days for processing and the estimated transit time after dispatch.

Business days exclude weekends and public holidays. Processing and delivery may take longer during public holidays, periods of high shipping demand, or other operational disruptions.

Delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly agreed otherwise. Actual delivery times may be affected by customs inspections, carrier capacity, weather conditions, and other circumstances.

We will make reasonable efforts to assist customers in resolving delivery issues and to provide updates when relevant information is available. Nothing in this policy excludes or limits any consumer rights or remedies that apply if an order is delayed or not delivered.

5. Order Processing and Tracking

Orders are processed after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take some time to appear after dispatch. If your tracking information does not update or your order appears to be delayed, please contact us at info@xtandco.com so we can assist you.

6. Customs Duties, Import Taxes, and Other Charges

United States (DDP — Delivered Duty Paid)

All orders delivered to the United States are shipped on a Delivered Duty Paid (DDP) basis.

XT & Co. covers the applicable import duties and taxes, which are included in the purchase price. Customers should not be required to pay additional import duties or taxes upon delivery.

If you are asked to pay import duties or taxes on an order, please contact info@xtandco.com so we can investigate and resolve the issue.

European Union

Orders delivered within the European Union may be fulfilled from warehouses within the EU, depending on product availability.

No customs duties generally apply to goods shipped between EU member states when the goods are already in free circulation within the EU. Applicable VAT and other taxes are handled in accordance with the relevant tax rules and reflected in the purchase price or at checkout, as applicable.

If an item is shipped from outside the EU, different customs and import procedures may apply.

Other International Destinations (Outside the EU and United States)

For orders shipped to destinations outside the European Union and the United States, customs duties, import taxes, customs clearance fees, and other charges may apply, depending on the destination country's regulations and the shipping arrangements.

Unless the order is expressly confirmed as Delivered Duty Paid (DDP), or the applicable charges are stated to be included in the purchase price at checkout, these additional charges are the customer's responsibility and may be collected by the carrier or local customs authorities before delivery.

XT & Co. does not cover these additional charges unless expressly stated otherwise. Customers are responsible for checking any applicable import requirements and charges before placing an order.

Nothing in this policy excludes or limits any obligations or consumer rights that apply under applicable law.

7. Incorrect Addresses and Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address at checkout, including any apartment, unit, postal code, or other information required for delivery.

If an order cannot be delivered or is returned to the sender because the customer provided an incorrect or incomplete address, we will contact the customer where contact details are available to discuss the next steps.

Additional shipping or reshipping charges may apply where the failed delivery results from incorrect or incomplete address information supplied by the customer. Any such charges will be communicated before the additional shipment is arranged and will be subject to applicable law.

This section does not limit any rights the customer may have where the failed delivery is attributable to XT & Co. or its shipping arrangements.

8. Lost, Delayed, or Damaged Shipments

If your order appears to be lost, has been significantly delayed, or arrives damaged, please contact info@xtandco.com and provide your order number and any relevant tracking information or photographs.

We will investigate the issue with the relevant shipping partner and assist you with the next steps.

XT & Co. remains responsible for its obligations as the seller under applicable consumer protection laws. Nothing in this policy removes any statutory rights or remedies available to customers in relation to non-delivery, damage during transit, or failure to meet an applicable delivery deadline.

9. Contact Information

XT & Co.

Avenida del Santuario de Valverde 11
28049 Madrid, Spain

Tax ID: ES53904765X
Email:  info@xtandco.com
Phone: +34 649 67 6802

For questions about shipping, delivery estimates, tracking, or customs charges, please contact us using the details above.